Shipping Information

Online Ordering Assistance & Shipping Department – Hours of Operation

New orders can be placed at any time, Monday – Sunday, during our regular boutique business hours listed above by calling 954-985-8848. Customer service for previously placed online orders is available
Monday: 1pm – 5pm
Wednesday: 1pm – 5pm
Friday: 1pm – 5pm

If you are in need of assistance, you can also e-mail us at: info@teacupspuppies.com, and a representative will get back to you no later than the following business day. Please DO NOT e-mail us with questions regarding puppies. They will not be answered. This e-mail is for online orders only.

Please DO NOT inquire about puppies via e-mail.
For information on puppies, please call 954-985-8848.

Sizing Information for Dog Clothing

When trying dog clothes on for the first time, you want to make sure you choose the right size to keep your puppy comfortable and happy! Be sure to check the actual measurements of each item, as not all dog clothing companies’ sizing standards are the same. The best way to measure your dog for clothes is from the back of their neck to the base of their tail. Once you get the length of your dog, you will be able to compare that with the length of the item itself. If your dog is a little on the rounder side, it would be best to take measurements of your dog’s neck and chest as well. If you are still in need of assistance, feel free to call us at 954-985-8848, and we’ll be glad to help!

Shipping Rates & Information

Our current promotion of Free Shipping for US orders of $200 or more, and Flat Rate shipping of $7.99 is still on! All orders ship via UPS Ground or USPS Priority mail. Please allow 3 – 7 business days for standard delivery. Keep in mind that all orders are processed in the order that they are received, so be sure to allow up to 3 – 4 business days for processing. As soon as your package ships, you will receive a tracking notification.Express shipping is available for orders placed by telephone. See below for more information.

The following rates apply to U.S. orders only, ground shipping.

From  $0.01 to  $49.99 =  $7.99 shipping *excluding oversized items

From  $50.00 to $99.99 =  $9.99 shipping *excluding oversized items

From  $100 to $199.99 =  $12.99 *excluding oversized items

From  $200 and up =  FREE shipping *excluding oversized items

Express Shipping

Need your package by a certain date? We offer expedited shipping services, such as 3-Day, 2-Day, and Overnight shipping for all US destinations, as well as Saturday delivery for select destinations. Expedited shipping service is only available for orders placed by telephone. This ensures that the item is in stock, and that the order is received prior to our daily pick-up time. Express rates vary by package size, destination, and type of service. Please call 954-985-8848 for more information, or to place an express order by telephone.

International Shipping

International shipping is available to most countries, and orders should be placed through our website. The following rates apply to international orders, excluding those containing oversized items. If your shipment contains an oversized item, there may be an additional charge. In which case, you will be notified via e-mail and sent a payment request via PayPal.

From  $0.01 to  $50.00 =  $29.99 shipping *excluding oversized items

From  $50.01 to $99.99 =  $34.99 shipping *excluding oversized items

From  $100 to $199.99 =  $49.99 shipping *excluding oversized items

From  $200 and up =  $59.99 shipping *excluding oversized items

Backordered Items

Most items are currently in stock and ship within 3 – 4 business days. If we find that any of the items you have ordered are out of stock, you will be notified via e-mail, and you can expect to receive them within 2 to 3 weeks.

Because our physical boutique shares the same inventory as our online boutique, we are not able to keep an immediate up-to-date inventory of in-stock items. However, our website is updated on a weekly basis, and we try to keep everything as accurate as possible, offering only items that we physically have here in our boutique.

If you need your order by a specific date, please call it in. We cannot guarantee shipping dates unless you request express shipping via telephone.

Online Returns, Exchanges & Cancellations

Most merchandise may be returned within 14 days in unused condition for an exchange or store credit only.No refunds. Customer is responsible for all shipping costs involved, including return shipping and re-shipping.Holiday items may only be exchanged for an alternate size no later than 7 days prior to said holiday. We are unable to accept returns or exchanges on any of the following items:

  • Discounted items (sale or clearance)
  • Perishable items (food, treats)
  • Any custom, made-to-order, or special order items
  • Sanitary items (belly bands, panties, etc.)
  • Pet beds (only at the discretion of the boutique manager, return authorization required)
  • Pet carriers (only at the discretion of the boutique manager, return authorization required)
  • Food bowls (only at the discretion of the boutique manager, return authorization required)

You may cancel your order at any time prior to shipment by calling 954-985-8848, except in the case of any custom or special order items. Once an order has shipped out, or a custom order has gone into production, no cancellations will be permitted.

Instructions:
Return unwanted merchandise along with receipt and completed return form to:

TeaCups RETURNS
5195 University Drive
Davie, FL 33328

Lost your return form? Print one HERE.

You may use any shipping method you’d like, but please keep in mind that we cannot be held responsible for lost packages, so be sure to obtain tracking information and/or insurance for your own package. A great inexpensive and convenient method is USPS.com where you can print your shipping label right from home and hand the package over to your regular mail man.

If you would like to exchange your item, please complete the return form included in your package. Don’t forget to indicate how you would like to pay for your new item(s) to be shipped, as your credit card was securely processed through PayPal, and your information was not shared with us. If you do not indicate which items you would like in exchange, a store credit will automatically be issued in your name. The following shipping rates will apply to all exchanges with the exception of oversized or international packages:

From  $0.01 to  $49.99 =  $7.99 shipping *excluding oversized items

From  $50.00 to $99.99 =  $9.99 shipping *excluding oversized items

From  $100 to $199.99 =  $12.99 shipping *excluding oversized items

From  $200 and up =  $16.99 shipping *excluding oversized items